Siebel CRM Online Training Course
1. Introduction to CRM
Why CRM ?
Where CRM is used?
CRM Software
2. Introduction to Siebel
Siebel Applications
Siebel Employee Applications
Siebel Customer Applications
3.Some Important Business Entities in Siebel
Accounts
Contacts
Opportunities
Quotes
Orders
Invoices
Inventory Location Management
Activities
Products and Assets
Service Requests etc..
4. Implementation of Organization Structure
Defining Organizations
Defining Divisions
Defining Positions
Defining Responsibilities
Setting Up Employees
Visibility Control
Access Control and Access Groups
5. Siebel Tools
Introduction to Siebel Tools
Tools Architecture
Data Object Layer
Business Object Layer
Logical User Interface Object Layer
Physical User Interface Object Layer
Configuring Screens
Configuring Views
Configuring Applets
Configuring All Types of Applets
Web Templates
Joins
Stepsin Creating Joins
Implicit Joinsand Explicit Joins
Join Specification
Configuring Links(1:MandM:M)
User Properties(BC,Applet,Field,Control)
Configuring Pick Lists
Static Pick List
Dynamic Pick List
Hierarchical Pick List
Constraint Pick List
Configuring Pick Applets
Configuring MVG Applets
Configuring Association Applets
Drill Downs
Static Downs
Dynamic Downs
Importand ExportSIF’s
DataValidation Manipulations(DVM’s)
6. Siebele Scripts
Introductionto Scripting
eScript Methods
Events
Browser Scripts Vs Server Scripts
Writing scripts on Siebel Objects
7. Siebel Workflows
Workflow Process Management
Workflow Invokes
Script
Runtime Events
Policies
8. Server Concepts
Server Architecture
Server Installation(Not comes under Configuration)
9. Connecting to Different Siebel Databases
Local
Sample
10. Some Important Files in Siebel
.CFG
.SRF
.EXE
.DBF
11. Installations
Siebel Client Installation
Tools & Sample Database Installation
12. Siebel Remote Administration
Setting Up Local Databases
Check-In/Check-Out
Get/Full Get
Compilations
13.Real Time Scenario’s